At Ecom Sellr, we strive to provide high-quality services and client satisfaction. However, in certain cases, a refund may be applicable only under specific conditions outlined below.

✅ Refund Eligibility

Clients are eligible to request a refund only if:

• The project has not been started within 20 days of purchase.

• The request is made before the approval of any primary design concept.

• No revision requests have been made.

• The project is not an urgent delivery or part of a discounted offer.

• The client has remained responsive and provided required inputs on time.

• The request is made within the allowable time window for refund consideration.

• The reason for the request is directly related to service failure from our side.

• For Amazon services: the client has fulfilled all required prerequisites and documentation timely.

If eligible, refunds will be processed within 10–30 business days, and a 12% processing fee will apply.

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❌ Refund Policy Will Be Voided If:

• A discounted package has been selected.

• The primary design concept has been approved.

• You have requested any revisions.

• The project is classified as an urgent delivery.

• The cancellation is based on reasons unrelated to Ecom Sellr (e.g. business shutdown, change of mind, internal disagreements).

• The client has been unresponsive for more than 2 weeks.

• Our policies or terms of service have been violated.

• Another designer or agency was approached for the same project.

• The provided creative brief lacked essential information.

• You have requested a complete redesign.

• The refund claim exceeds the allowable request period.

• The business is undergoing name changes or closure.

• Refund is requested for personal reasons like disagreement with partners, change of mind, etc.

• The final files have already been delivered to you.

• The work was outsourced to us via a third party.

• Refund or revisions are requested for free items included in your package.

• Refund is requested for services such as:

  • Social Media Management

  • SEO

  • Domain Registration

  • Web Hosting

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📦 Amazon Refund Policy

• The client is eligible for a refund only if service delivery has failed due to our fault and all required documents and data were provided on time.

• Refund is not applicable if the client failed to provide:

  • Business Information

  • Personal Identification

  • Store Details

  • Other Required Documents

• Ecom Sellr is not responsible for outcomes caused by a client’s prior Amazon account history (e.g., account suspension).

• If applicable, refunds will be processed within 30 working days.

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⚠️ Important Notes:

• 12% processing fee applies to all client-initiated refunds.

• No refund is applicable once final files have been delivered.

• Refund requests must meet all outlined conditions.

📞 Need to Request a Refund?

• Call us: +1 (551) 666-5255

• Live Chat: ecomsellr.com

• Email: info@ecomsellr.com

Once a refund is issued, Ecom Sellr retains full ownership of any shared materials, and further use by the client is strictly prohibited.